Exchange policy

At Lulumi Wear, we offer a 2-day exchange policy, which means you can request an exchange within 2 days of receiving your order.

Eligibility for Exchange

To qualify for an exchange, the item must be:

• Unused and unworn.
• In its original condition.
• With all tags attached.
• In its original packaging.

Exchange Terms

• We only offer size exchanges.
• We do not offer refunds under any circumstances.
• We do not provide pickup service. Customers are responsible for sending the item back to us for exchange.
• Once we receive and inspect the item, we will dispatch the exchanged size.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

Email: info@lulumiwear.com
Whatsapp: 03182940189

Our team will review the issue and provide the appropriate exchange or replacement.

Sale Items

Sale or discounted items are not eligible for exchange, unless they are damaged or the wrong item was sent.

Refund Policy

Lulumi Wear does not offer refunds. We only provide exchanges according to the policy above.